Travelers Insurance COVID 19 Response

Billing Relief for U.S. Customers

To ease the financial burden that many individuals and businesses are facing due to COVID-19, Travelers is expanding billing relief for all our U.S. customers.

Specifically, we will suspend cancellation and nonrenewal of coverage due to nonpayment through June 15, 2020. We will not charge interest, late fees or penalties during this period, providing policyholders extra time to pay their premiums without risking cancellation.

We also launched the Stay-at-Home Auto Premium Credit Program, which will automatically give U.S. personal auto insurance customers a 15% credit on their April and May premiums.

We are committed to working with our agents, brokers and customers during these challenging times. For those who are able to make payments, they should do so as they normally would. For Agency Bill accounts where a customer is unable to make payments, please contact us so we can work through this together.

In addition to complying with regulatory requirements, we will continue to monitor ongoing developments related to COVID-19 and adjust as needed.

Our commitment to taking care of our customers has not wavered for over 160 years. Now more than ever, we’ll be there as we navigate these challenging times together.

Please contact a Travelers billing representative if you would like to discuss your specific billing arrangements.

• For U.S. Personal Insurance, visit MyTravelers.com or call 1-800-842-5075.
• For U.S. Business Insurance and Bond & Specialty Insurance, call 1-800-252-2268.

Please click here to view state-specific mandatory billing relief notices.

Click here to visit the official response on the Travelers Insurance website.